Frequently Asked Questions

What are your hours of operation?

Native Campervans operates 9:00am - 4:00pm, 7 days per week.

Campervan pick up & drop-offs are by appointment only. Although we are open to handle any customer inquiries, we are not physically onsite during all office hours. If you’d like to stop by to check out a Campervan or chat, but give us a call first to schedule the appointment.

When do I pick up my Campervan?

Campervan Pick-Up: 10:00am - 4:00pm. Pick up times are established at the time of booking.

Please contact us 30 minutes before arriving to ensure a team member will be there to greet you.

Reach out to us immediately if your itinerary has changed.

When do I drop off my Campervan?

Campervan Drop-Off: Before 4pm

Full-nights rental fee applied for drop off after 4pm

Please give us a call if you’re worried about getting your vehicle back in time, we’ll work to accommodate you the best we can.

Please contact us 30 minutes before arriving to ensure a team member will be there to greet you.

Tell me about your vehicles?

We have 4 models of Campervans

Biggie +: 2018 Ram ProMaster. Seats 3 / sleeps 2 passengers. 13 City/18 Highway MPG. This van is decked out - Memory foam mattress, stocked kitchen, remote operated fan, dimmable lights, etc. Luxury on wheels.

Biggie: 2016 Ram ProMaster. Seats 2 / sleeps 2 passengers. 13 City/18 Highway MPG. Queen size bed, full kitchen and plenty of storage space.

Smalls: 2018 Ram ProMaster City. 21 City/28 Highway MPG. This van seats & sleeps 2 people and comes with a comfortable bed, innovative kitchen and storage drawer system, camping chairs & table. Your ideal getaway van.

The OG: Dodge Grand Caravans between the years 2011 - 2015. These vehicles get upwards to 25 highway MPG, 3.6 Liter V6 engine and seats 4 / sleeps 2 passengers, 4 with a roof top tent.

What is the cancellation policy?

No cancellation fee applies up to 30 days prior to the pick-up date and a full refund of the deposit will be made.

Cancellations within 30 days of pick-up we’ll be assessed a $200 fee.

No Show Policy: If cancelled on the day of pick-up or no show - 100% of the rental cost will apply. No refunds can be given for early returns.

All cancellations must be submitted in writing to Native Campervans.

What is my mileage limit?

100 miles per day are included in your rental. Excess mileage will be charged $.25/mile. Mileage packages below save you money on longer destinations. You may select from the options on our booking page our make changes at the time of pick-up.

200 miles/day = $20.00/day. Excess mileage @ $.25/mile

300 miles/day = $33.00/day. Excess mileage @ $.25/mile

Are there any travel duration/destination restrictions?

We have no limitations to the length of your rental and encourage you to take your time and see this beautiful region. Regarding destination, go where you like in the Continental US & Canada (so long as it abides by the clauses in Terms & Conditions).

What is your road side assistance policy?

We provide 24 hour roadside assistance within the Continental US & Canada. If needed, we’ll respond as quickly as possible so that we can get you back on the road and enjoying your vacation.

Do you offer one-way rentals?

One-way trips between Denver & Salt Lake City (or vice versa) is offered with prior approval and dependent on availability. A relocation fee of $200 is charged to the rental at the time of booking.

We offer one-way rentals to other locations as a potential option. Details of the drop off location, timing and other coordinated activities are considered in the decision to offer a one-way rental agreement. The additional charge for the service is dependent on the factors listed above. Please contact us to work out details and options.

Where can I camp in my van?

We recommend camping in designated campsites, whether it being National/State parks or private campgrounds. More information can be found on our itinerary page.

When should I reserve my Campervan?

Since our Campervans book up quickly, we recommend you try reserving your vehicle a few weeks/months out. We do have last minute deals, so feel free to contact us anytime.

What happens if I break down?

All Native Campervans come with Roadside Assistance throughout the continental United States. In the event of mechanical issues, please contact Native Campervans immediately so we can become aware of the situation.

Our goal is to get you back on the road as soon as possible. However, if your vehicle is unavailable overnight due to being held at a repair shop, you will be refunded for that night’s rental.

If possible, we will provide you with a replacement vehicle if one is available. In the unlikely event that the vehicle cannot be fixed or replaced, Native Campervans we will refund the remaining days of the rental agreement and assist you in reaching the nearest destination.

Can I take the Campervan out of state?

Yes All of our Campervans are premitted throughout the Continental US & Canada. No extra fees associated.

What is my responsibility when renting a Campervan?

You are required to use the correct fuel and protect the vehicle against inclement weather. Failure to do so will result in damages due to the customer. Our winter fleet comes equipped with snow tires, but we advise you to use your best judgement and only travel when you are comfortable to handle winter conditions in the Rockies.

Cleaning - We ask that each van be returned in a clean and respectable state, similar to when you picked it up initially. A cleaning fee will be charged to the customer if the van is returned in rough conditions.

Tire Damage - Native Campervans will replace and change tires on a regular basis due to wear and tear. All other damages incurred to the tires/wheels is the customer's responsibility.

Windshield Damage - Any new damage to the windshield is the responsibility of the renter.

Are pets allowed?

Dogs are welcome in both the Biggie & Smalls Campervans! However, we require a $100 fee per dog for cleaning.

Customer is responsible for any visible damages to the Campervan by the dog.